Frequently Asked Questions 

How can I place an order on Waqad?

Simply browse the website, choose your product, select the quantity, and proceed through the checkout process with ease.

Do you deliver across Saudi Arabia?

Yes, we deliver to all cities in Saudi Arabia. Same-day delivery is available in Jeddah, and within 48 business hours in other regions.

Do you ship to Gulf countries?

Yes, we ship to GCC countries with an estimated delivery time of up to 7 business days, depending on the destination and courier.

Can I return or exchange a product?

Yes, you can request a return or exchange within 3 days of receiving your order, as long as the product is unused and in its original condition.

What payment methods are accepted?

We accept Mada, Visa, MasterCard, Apple Pay, and bank transfers.

Are your oud and oils authentic?

Yes — all Waqad products are carefully sourced from original and trusted suppliers, and stored under strict quality supervision.

How can I contact you for support?

You can reach us through the Contact Us page, or directly via WhatsApp or email.